Osano incident

my.osano.com failing to load due to database performance issues. Osano's engineering is actively investigating the root cause and mitigation options. Customers may experience issues logging in.

Major Resolved View vendor source →

Osano experienced a major incident on October 21, 2025 affecting Customer Authentication and Web User Interface, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 08:18 PM UTC
Resolved
Oct 21, 2025, 09:02 PM UTC
Duration
43m
Detected by Pingoru
Oct 21, 2025, 08:18 PM UTC

Affected components

Customer AuthenticationWeb User Interface

Update timeline

  1. investigating Oct 21, 2025, 08:18 PM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2025, 08:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2025, 08:47 PM UTC

    We've identified the root cause and have implemented a fix. We will continue to monitor.

  4. resolved Oct 21, 2025, 09:02 PM UTC

    This incident has been resolved.