Osano incident

Login Timouts

Major Resolved View vendor source →

Osano experienced a major incident on October 26, 2021 affecting Web User Interface, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2021, 12:15 AM UTC
Resolved
Oct 26, 2021, 01:21 AM UTC
Duration
1h 5m
Detected by Pingoru
Oct 26, 2021, 12:15 AM UTC

Affected components

Web User Interface

Update timeline

  1. investigating Oct 26, 2021, 12:15 AM UTC

    We are currently investigating login timeouts for Web User Interface.

  2. resolved Oct 26, 2021, 01:21 AM UTC

    Web user interface logins are operational. We've narrowed the issue down to a degraded API call in AWS. We are monitoring for further issues.