Osano experienced a minor incident on December 3, 2021, lasting 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Dec 03, 2021, 09:23 PM UTC
Customers have reported issues retrieving Consent Manager listings in the my.osano.com web application. The problem has already been identified and a fix will be out shortly.
- monitoring Dec 03, 2021, 09:32 PM UTC
A fix has been implemented, but we will continue to monitor the situation.
- resolved Dec 03, 2021, 09:48 PM UTC
This incident has been resolved. A performance update for customers having very large numbers of Consent Manager configurations was incorrectly deployed and caused an issue with the Consent Manager configuration listing function. This issue was quickly noticed both by the Osano engineering team and by customers, and the problem was corrected.