Osano incident

Issue affecting web app authentication for a subset of customers

Major Resolved View vendor source →

Osano experienced a major incident on March 28, 2022 affecting Customer Authentication, lasting 12h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2022, 10:20 PM UTC
Resolved
Mar 29, 2022, 10:31 AM UTC
Duration
12h 10m
Detected by Pingoru
Mar 28, 2022, 10:20 PM UTC

Affected components

Customer Authentication

Update timeline

  1. identified Mar 28, 2022, 10:20 PM UTC

    Osano engineering has identified and is working on a fix for web app authentication difficulties affecting a small subset of our customers. All other capabilities and services are functioning as normal.

  2. monitoring Mar 28, 2022, 11:22 PM UTC

    A fix has been implemented and we are monitoring web app functioning.

  3. resolved Mar 29, 2022, 10:31 AM UTC

    This incident has been resolved.