Osano incident

Web app (my.osano.com) impaired or non-functioning

Osano experienced a minor incident on September 9, 2022 affecting Web User Interface, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2022, 03:49 PM UTC
Resolved: Sep 09, 2022, 07:20 PM UTC
Duration: 3h 30m
Detected by Pingoru: Sep 09, 2022, 03:49 PM UTC

Affected components

Web User Interface

Update timeline

investigating Sep 09, 2022, 03:49 PM UTC

Our infrastructure provider (AWS) is experiencing an outage on one of their managed services. The engineering team is currently investigating whether a workaround can be applied until the underlying outage is resolved. Other core services such as consent recording and data subject request handling are working as expected.
monitoring Sep 09, 2022, 04:12 PM UTC

A workaround for the current AWS services outage has been implemented. The engineering team continues to monitor the underlying services and infrastructure.
resolved Sep 09, 2022, 07:20 PM UTC

The underlying AWS service outage continues, but our workaround has been stable.