Osano experienced a minor incident on June 1, 2023 affecting Customer Portal, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Portal
Update timeline
- identified Jun 01, 2023, 04:26 PM UTC
The Osano engineering team has identified the root cause of this issue as being a 3rd party interface that is currently non-functional. We are working with the vendor to restore support for this interface. This is only affecting the new customer account signup process and is not impacting existing customers.
- resolved Jun 01, 2023, 06:38 PM UTC
This incident has been resolved.