Osano experienced a major incident on May 13, 2024 affecting Customer Authentication, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Authentication
Update timeline
- investigating May 13, 2024, 04:14 PM UTC
We are currently investigating this issue. The authentication failures appear to be limited to customers/users utilizing SSO authentication to login to the my.osano.com web app. All other services and applications are operating as normal.
- resolved May 13, 2024, 05:08 PM UTC
This incident has been resolved.