Osano incident

Web app impaired and consent recording degraded

Critical Resolved View vendor source →

Osano experienced a critical incident on December 7, 2021 affecting API Core and Ask an Expert and 1 more component, lasting 6h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:02 PM UTC
Resolved
Dec 07, 2021, 10:58 PM UTC
Duration
6h 55m
Detected by Pingoru
Dec 07, 2021, 04:02 PM UTC

Affected components

API CoreAsk an ExpertAudit LoggingCDN - Global EdgesConsent Management - CanadaConsent Management - FrankfurtConsent Management - IrelandConsent Management - LondonConsent Management - Northern CaliforniaConsent Management - Northern Virginia

Update timeline

  1. investigating Dec 07, 2021, 04:02 PM UTC

    AWS appears to have API and network issues that is affecting my.osano.com and related APIs. We are investigating total impact and mitigation efforts.

  2. investigating Dec 07, 2021, 04:41 PM UTC

    The outage is contained to AWS region us-east-1. Global resources on CloudFront such as osano.js and Consent recording and tattle recording are unaffected but in a degraded state.

  3. investigating Dec 07, 2021, 05:26 PM UTC

    We are seeing increased API errors on the consent management platform.

  4. monitoring Dec 07, 2021, 09:46 PM UTC

    AWS has not updated the status of the various affected services recently, but we are seeing logins to the my.osano.com app are now being serviced. Consent recording appears to be functioning normally. We will continue monitoring the situation.

  5. resolved Dec 07, 2021, 10:58 PM UTC

    The web application logins and all services have returned to normal functioning.