Osano experienced a minor incident on December 15, 2021 affecting Customer Authentication, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Authentication
Update timeline
- investigating Dec 15, 2021, 07:21 PM UTC
Customers are reporting that they are unable to login to the my.osano.com webapp. We are currently investigating the cause of this issue.
- monitoring Dec 15, 2021, 08:05 PM UTC
We identified that our customer billing partner is currently experiencing elevated API error rates. This has affected account verification and subsequently all customer logins to the Osano web application.
- resolved Dec 15, 2021, 08:56 PM UTC
Our customer billing partner has addressed the issues and our customer login services are now working as expected.