Osano incident

Customer Disclosure API Issue

Critical Resolved View vendor source →

Osano experienced a critical incident on April 14, 2022 affecting Consent Management Disclosure API, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2022, 10:26 PM UTC
Resolved
Apr 15, 2022, 02:41 AM UTC
Duration
4h 15m
Detected by Pingoru
Apr 14, 2022, 10:26 PM UTC

Affected components

Consent Management Disclosure API

Update timeline

  1. identified Apr 14, 2022, 10:26 PM UTC

    The Osano engineering team has reported an issue affecting our customer disclosure API. This issue could prevent results from being delivered when end-users are in the consent drawer and click for disclosure information. The team has identified and is working on a fix.

  2. identified Apr 14, 2022, 11:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 14, 2022, 11:08 PM UTC

    Upgraded issue to major outage of the Disclosure API. All other services are running as normal.

  4. monitoring Apr 15, 2022, 02:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 15, 2022, 02:41 AM UTC

    The issues found with the Disclosure API have been resolved.