Osano incident

Web application login using SMS multi-factor authentication is non-functional

Major Resolved View vendor source →

Osano experienced a major incident on June 20, 2023 affecting Customer Authentication, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 02:16 PM UTC
Resolved
Jun 20, 2023, 04:49 PM UTC
Duration
2h 32m
Detected by Pingoru
Jun 20, 2023, 02:16 PM UTC

Affected components

Customer Authentication

Update timeline

  1. identified Jun 20, 2023, 02:16 PM UTC

    We have identified the issue and are currently working with AWS support to expedite a resolution to this service outage.

  2. resolved Jun 20, 2023, 04:49 PM UTC

    A fix has been implemented and SMS multi-factor authentication is now working as expected.