Osano incident

Logins to the my.osano.com application are failing

Notice Resolved View vendor source →

Osano experienced a notice incident on September 5, 2023 affecting Customer Authentication, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 09:03 PM UTC
Resolved
Sep 05, 2023, 09:03 PM UTC
Duration
—
Detected by Pingoru
Sep 05, 2023, 09:03 PM UTC

Affected components

Customer Authentication

Update timeline

  1. resolved Sep 05, 2023, 09:03 PM UTC

    The Osano Engineering Team has identified and corrected the cause of this issue. The my.osano.com application was unavailable for around 25 minutes, but is now fully available for use. This issue only affected the my.osano.com application and no other systems or services were impacted.