Osano incident

Web application intermittent API issues

Minor Resolved View vendor source →

Osano experienced a minor incident on October 24, 2023 affecting Web User Interface, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2023, 02:58 PM UTC
Resolved
Oct 24, 2023, 04:09 PM UTC
Duration
1h 11m
Detected by Pingoru
Oct 24, 2023, 02:58 PM UTC

Affected components

Web User Interface

Update timeline

  1. investigating Oct 24, 2023, 02:58 PM UTC

    Certain API requests are failing in the my.osano.com web application. The Osano Engineering Team is actively investigating.

  2. identified Oct 24, 2023, 03:30 PM UTC

    AWS is reporting increased API errors rates in the Amazon Cognito service.

  3. monitoring Oct 24, 2023, 03:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 24, 2023, 03:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 24, 2023, 04:09 PM UTC

    This incident has been resolved.