OrderBilly experienced a critical incident on May 16, 2024 affecting Lightspeed L-series, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Lightspeed L-series
Update timeline
- identified May 16, 2024, 01:34 PM UTC
Lightspeed L-Series is experiencing an outage. We are following up the incident and will post updates here when they become available.
- identified May 16, 2024, 01:52 PM UTC
We have identified that the issue is in a specific server zone on the Lightspeed L-Series side. We are making sure this does not affect customer in other zones.
- monitoring May 16, 2024, 02:01 PM UTC
Error rate has decreased greatly, we are monitoring the situation.
- resolved May 16, 2024, 03:34 PM UTC
This incident has been resolved.