Orca Security Outage History

Started Sep 10, 2026, 07:49 AM UTC· resolved Sep 10, 2026, 10:17 AM UTC

1. investigating Sep 10, 2026, 07:49 AM UTC

   Orca Security is experiencing an elevated number of errors to our Web Portal and API in US environment. Orca’s API and Web Portal in US environment may be affected during this incident.

2. identified Sep 10, 2026, 08:29 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Sep 10, 2026, 08:29 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 10, 2026, 10:17 AM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 04:49 PM UTC· resolved Sep 03, 2026, 05:05 PM UTC

1. identified Sep 03, 2026, 04:49 PM UTC

   Orca Security is experiencing higher latency in our Web Portal in the US environment. Orca’s Web Portal may be slow during this incident.

2. monitoring Sep 03, 2026, 04:57 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 03, 2026, 05:05 PM UTC

   This incident has been resolved.

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Started Aug 24, 2026, 01:28 PM UTC· resolved Aug 24, 2026, 01:40 PM UTC

1. investigating Aug 24, 2026, 01:28 PM UTC

   Orca Security is experiencing higher latency in access to our API and Web Portal. Orca’s API and Web Portal may be slow or inaccessible during this incident.

2. identified Aug 24, 2026, 01:29 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Aug 24, 2026, 01:34 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Aug 24, 2026, 01:40 PM UTC

   This incident has been resolved.

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Started Aug 20, 2026, 07:11 PM UTC· resolved Aug 20, 2026, 08:38 PM UTC

1. identified Aug 20, 2026, 07:11 PM UTC

   Google Cloud has published a status update indicating they are investigating an issue causing timeouts, service degradations, errors, and elevated latencies across multiple products. As a result, Orca scanning for GCP accounts may experience delays, which could lead to delayed scan results for the duration of this incident. https://status.cloud.google.com/incidents/utF3FMFdQfwBzJcGG6vf

2. monitoring Aug 20, 2026, 08:17 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 20, 2026, 08:38 PM UTC

   This incident has been resolved.

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Started Jul 21, 2026, 01:32 PM UTC· resolved Jul 21, 2026, 04:50 PM UTC

1. investigating Jul 21, 2026, 01:32 PM UTC

   Orca Security is experiencing higher latency in access to our API and Web Portal in EU environment. Orca’s API and Web Portal may be slow or inaccessible during this incident.

2. identified Jul 21, 2026, 02:41 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 21, 2026, 03:15 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 21, 2026, 04:50 PM UTC

   This incident has been resolved.

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Started Jul 09, 2026, 09:11 AM UTC· resolved Jul 09, 2026, 09:34 AM UTC

1. identified Jul 09, 2026, 09:11 AM UTC

   AppSec Scanning is experiencing elevated Errors in PR, Push & CLI scanning in all regions. Orca Security is experiencing an elevated number of errors for AppSec related scans affecting all scan types. Our engineers have been alerted, have found the root cause, and are working to deploy the solution

2. monitoring Jul 09, 2026, 09:26 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 09, 2026, 09:34 AM UTC

   This incident has been resolved.

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Started Jun 30, 2026, 11:35 AM UTC· resolved Jun 30, 2026, 02:56 PM UTC

1. identified Jun 30, 2026, 11:35 AM UTC

   Orca Security is experiencing higher latency in access to our API and Web Portal in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca’s API and Web Portal may be slow or inaccessible during this incident.

2. monitoring Jun 30, 2026, 01:08 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 30, 2026, 02:56 PM UTC

   This incident has been resolved.

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Started Jun 30, 2026, 09:17 AM UTC· resolved Jun 30, 2026, 09:52 AM UTC

1. monitoring Jun 30, 2026, 09:17 AM UTC

   Orca Security is experiencing higher latency in access to our API and Web Portal in EU environment. Our engineering team has been alerted and has already deployed a mitigation. During this time, users may experience slow performance or intermittent inaccessibility when using the API and Web Portal.

2. resolved Jun 30, 2026, 09:52 AM UTC

   This incident has been resolved.

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Started Jun 17, 2026, 08:29 AM UTC· resolved Jun 17, 2026, 09:06 AM UTC

1. investigating Jun 17, 2026, 08:29 AM UTC

   Orca Security is experiencing an elevated number of access errors to our Web Portal and API in AU environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca’s API and Web Portal in AU environment may be affected or inaccessible during this incident.

2. identified Jun 17, 2026, 08:40 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 17, 2026, 08:44 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 17, 2026, 09:06 AM UTC

   This incident has been resolved.

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Started May 10, 2026, 07:55 AM UTC· resolved May 10, 2026, 10:41 AM UTC

1. investigating May 10, 2026, 07:55 AM UTC

   Orca Security is experiencing elevated errors in scans and increased scan times in all environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Scans might be slightly delayed or fail in all environment during this incident.

2. identified May 10, 2026, 08:21 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring May 10, 2026, 09:39 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved May 10, 2026, 10:41 AM UTC

   This incident has been resolved.

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Started Apr 20, 2026, 11:24 AM UTC· resolved Apr 20, 2026, 12:08 PM UTC

1. investigating Apr 20, 2026, 11:24 AM UTC

   Orca Security is experiencing an elevated number of access errors to our Web Portal. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca's Web Portal may be inaccessible during this incident.

2. monitoring Apr 20, 2026, 11:53 AM UTC

   We have identified and reverted the change that caused the Web Portal outage. We are currently monitoring the environment to confirm full recovery. We will provide a further update once the issue is fully resolved.

3. resolved Apr 20, 2026, 12:08 PM UTC

   The Web Portal is back to normal and fully operational across all regions.

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Started Feb 02, 2026, 05:00 PM UTC· resolved Feb 02, 2026, 06:14 PM UTC

1. resolved Feb 03, 2026, 07:20 AM UTC

   Incident Timeline: 17:02 UTC – Identified An issue affecting shift-left (only) scanning services was identified. 17:02 UTC – Investigating We investigated reports of scans failing or not triggering as expected. 18:14 UTC – Resolved The issue was resolved, and all scanning services returned to full operation. Affected Services: Orca Shift-Left Scans Affected Regions: US, EU, AU, SA, ID, IN Details: During the incident, scans related to Repositories and Pull Requests were delayed and, in some cases, failed due to elevated error rates.

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Started Dec 09, 2025, 07:27 AM UTC· resolved Dec 10, 2025, 12:20 PM UTC

1. investigating Dec 09, 2025, 07:27 AM UTC

   We are currently investigating an issue affecting Orca Security scans. At this time, AWS (only) scans will be blocked, and some assets may be missing or not updated, as a result of the ongoing issue. We are still determining the full scans impact. There is no impact to the Orca Security UI or API, and all non-AWS vendor scans continue to operate normally. Our engineering team is actively working to identify the root cause and restore full service. We will provide updates as more information becomes available.

2. identified Dec 09, 2025, 08:29 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Dec 09, 2025, 02:36 PM UTC

   We have deployed a fix across all regions and have begun validation. The following regions have been fully restored and validated: SA, ID, AU. We are continuing work to restore functionality in the remaining regions: US, EU, IN.

4. identified Dec 09, 2025, 04:41 PM UTC

   We are currently recovering from an issue that caused some AWS assets to be mistakenly hidden in the platform and certain alerts to be incorrectly marked as closed. The following regions have been fully restored and validated: SA, ID, IN, AU We are continuing work to restore functionality in the remaining regions: US, EU A fix has been deployed, and we are re-scanning impacted accounts to restore all missing assets and alerts. We will fully unblock AWS scans after the process will complete.

5. identified Dec 09, 2025, 07:02 PM UTC

   We continue AWS scans recovery - The following regions have been fully restored and validated: SA, ID, IN, AU, EU We are continuing work to restore functionality in the remaining regions: US We are re-scanning impacted accounts to restore all missing assets and alerts. We will fully unblock AWS scans after the process will complete.

6. monitoring Dec 09, 2025, 10:05 PM UTC

   AWS scan recovery has been completed. The US region has now been fully restored and validated, and all AWS scans are operating normally across all regions. We are currently assessing the full impact and conducting a root-cause analysis. We will share additional details once the review is complete. The environment is currently under close monitoring to ensure continued stability.

7. resolved Dec 10, 2025, 12:20 PM UTC

   The issue has been identified and fully remediated. All services are now functioning as expected. A comprehensive incident report, including the root cause analysis and corrective measures, will be provided once the review is complete. We appreciate your patience and understanding.

8. postmortem Dec 10, 2025, 01:25 PM UTC

   **Post-Incident Report & Root Cause Analysis** On 8th December, Orca's AWS asset-visibility pipeline experienced an unexpected interruption that temporarily affected how a limited subset of AWS assets appeared within the platform. Some customers observed a brief period where certain assets appeared missing and later re-appeared as newly or updated discovered assets. This document provides a high-level explanation of what occurred, the customer-facing impact, and the long-term corrective actions we have taken. ‌ **What Happened** Orca's cloud-asset modeling relies on a combination of AWS-hosted public endpoint and internal logic, to determine service availability. During the incident window, an unexpected change in the output of that AWS-hosted endpoint - caused Orca to incorrectly treat some AWS services as temporarily unavailable. As a result, some assets that relied on those API responses were not modeled during that cycle, which led them to appear temporarily unavailable in the platform. Once our engineering team identified and resolved the issue, a full re-scan of affected accounts restored complete and accurate asset visibility. However, it led to creation of some assets, as if they were newly discovered. ‌ **Customer Impact** The impact was limited to asset visibility only and affected a small subset of AWS accounts. No security, monitoring, alert logic, or runtime protection was disabled. ‌ **Root Cause** The underlying cause was the interaction of: - An AWS service change, affecting Orca's visibility of a certain API's availability - Our monitoring worked correctly, halting affected modeling to prevent propagation of incorrect data - but resulting in temporary asset suppression. - While the detection mechanisms behaved as designed, this combination created a unique scenario where asset visibility was interrupted before full context was available. ‌ **Resolution** Our engineering team implemented a fix to restore stable modeling logic and eliminate reliance on the affected API behavior. Scanning was re-enabled after validation and a full asset refresh was completed. Impacted assets should have now re-appeared and are accurately represented. ‌ **Closing Statement** We understand that uninterrupted asset visibility is essential for operational awareness and downstream automations. While this type of upstream behavior change is very unlikely and uncommon, our alerting and monitoring acted as intended - halting propagation of uncertain data until the issue was understood and resolved. Our R&D teams are already working on enhanced safeguards to reduce the likelihood of similar issues in the future. We acknowledge the temporary inconvenience caused particularly around "new asset" and alerts, and we are committed to ensuring even smoother resilience in the future.

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Started Oct 20, 2025, 05:30 AM UTC· resolved Oct 21, 2025, 03:41 AM UTC

1. monitoring Oct 20, 2025, 11:02 AM UTC

   We are aware of an ongoing AWS incident affecting services in the US-East-1 (N. Virginia) region. AWS are investigating errors, as noted on their status page; https://health.aws.amazon.com/health/status Our team continues to monitor the situation and review any potential impact on our systems. We will provide updates as more information becomes available.

2. monitoring Oct 20, 2025, 11:03 AM UTC

   The underlying AWS issue has been mitigated, and most AWS Service operations are succeeding normally now.

3. resolved Oct 21, 2025, 03:41 AM UTC

   This incident has been resolved.

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Started Sep 29, 2025, 02:42 PM UTC· resolved Sep 29, 2025, 04:43 PM UTC

1. investigating Sep 29, 2025, 02:42 PM UTC

   Orca Security is experiencing an elevated number of access errors to our Web Portal and API in EU environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca’s API and Web Portal in EU environment may be affected during this incident.

2. monitoring Sep 29, 2025, 03:06 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 29, 2025, 04:43 PM UTC

   This incident has been resolved.

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Started Sep 24, 2025, 01:29 PM UTC· resolved Sep 25, 2025, 12:06 PM UTC

1. identified Sep 24, 2025, 01:29 PM UTC

   Orca Security is experiencing issues with SSO logins to the Web Portal for some users. Our engineers have been alerted and are currently working on providing a remedy for the issue. Web Portal logins with SSO may be affected during this incident.

2. monitoring Sep 24, 2025, 05:01 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Sep 25, 2025, 09:18 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Sep 25, 2025, 12:06 PM UTC

   This incident has been resolved.

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Started Jul 23, 2025, 09:38 AM UTC· resolved Jul 23, 2025, 05:25 PM UTC

1. investigating Jul 23, 2025, 09:38 AM UTC

   Orca Security is experiencing elevated errors in scans and increased scan times in EU environment. Our engineers have been alerted and have found the root cause and are working to resolve Scans data updates will be delayed in EU environment during this incident.

2. identified Jul 23, 2025, 02:46 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 23, 2025, 04:05 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 23, 2025, 05:25 PM UTC

   This incident has been resolved.

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Started Jun 05, 2025, 09:56 PM UTC· resolved Jun 06, 2025, 09:26 AM UTC

1. investigating Jun 05, 2025, 09:56 PM UTC

   Orca Security is experiencing an elevated number of access errors to our Orca Dashboard and API in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca’s API and Dashboard in US environment may be affected during this incident.

2. identified Jun 05, 2025, 10:22 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 06, 2025, 03:28 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 06, 2025, 09:26 AM UTC

   This incident has been resolved.

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Started May 07, 2025, 05:40 AM UTC· resolved May 07, 2025, 10:57 AM UTC

1. investigating May 07, 2025, 05:40 AM UTC

   Orca Security is experiencing elevated errors in scans and increased scan times in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Scans results might be delayed in US environment during this incident.

2. monitoring May 07, 2025, 09:27 AM UTC

   The issue was identified - A fix has been implemented and we are monitoring the results.

3. resolved May 07, 2025, 10:57 AM UTC

   This incident has been resolved.

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Started Apr 06, 2025, 08:43 PM UTC· resolved Apr 06, 2025, 11:08 PM UTC

1. investigating Apr 06, 2025, 08:43 PM UTC

   Orca Security is experiencing an elevated number of access errors to our Web Portal and API in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Orca’s API and Web Portal in US environment may be affected during this incident.

2. monitoring Apr 06, 2025, 09:10 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Apr 06, 2025, 09:10 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Apr 06, 2025, 11:08 PM UTC

   This incident has been resolved.

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Started Mar 28, 2025, 09:17 AM UTC· resolved Mar 28, 2025, 11:23 AM UTC

1. investigating Mar 28, 2025, 09:17 AM UTC

   Orca Security is experiencing elevated errors in scans and increased scan times in US and EU environments. Our engineers have been alerted, have found the root cause and are working to resolve the issue. Scans will be delayed in US and EU environments during this incident.

2. identified Mar 28, 2025, 09:22 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 28, 2025, 09:22 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 28, 2025, 11:23 AM UTC

   This incident has been resolved.

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Started Mar 20, 2025, 05:41 PM UTC· resolved Mar 21, 2025, 11:35 AM UTC

1. investigating Mar 20, 2025, 05:41 PM UTC

   Orca Security is experiencing delays with our platform in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Web Portal may be delayed during this incident. Scans may be delayed or have an elevated number of errors.

2. identified Mar 20, 2025, 06:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Mar 20, 2025, 10:59 PM UTC

   We are actively working to resolve this issue. The Web Portal is currently stable, but APIs remain unavailable, and scan performance is still impacted.

4. identified Mar 21, 2025, 05:39 AM UTC

   We are actively working on a resolution for the issue and are investigating the root cause to ensure a thorough fix. Our team is focused on identifying and implementing the necessary changes to restore full functionality as soon as possible.

5. identified Mar 21, 2025, 09:05 AM UTC

   We are actively working on a resolution for the issue and have made significant progress. The scans issue and UI-related problems have now been resolved, and only the APIs remain affected. Our team continues to investigate and implement fixes to restore full API functionality as soon as possible.

6. monitoring Mar 21, 2025, 11:06 AM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Mar 21, 2025, 11:35 AM UTC

   This incident has been resolved.

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Started Feb 21, 2025, 05:29 PM UTC· resolved Feb 21, 2025, 08:12 PM UTC

1. identified Feb 21, 2025, 05:29 PM UTC

   Orca Security is experiencing delays in some asset scanning in US environment. Our engineers have been alerted and are currently working on providing a remedy for the issue. Some scans might be slightly delayed during this incident.

2. monitoring Feb 21, 2025, 07:50 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 21, 2025, 08:12 PM UTC

   This incident has been resolved.

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Started Feb 13, 2025, 11:30 AM UTC· resolved Feb 13, 2025, 08:57 PM UTC

1. investigating Feb 13, 2025, 11:30 AM UTC

   Orca Security is experiencing elevated errors in scans. We are also experincing as part of the same incident, access issues to our Web Portal pages in the EU environment. Our engineers have been alerted and have found the root cause and are working to resolve. During this incident, scans may be delayed, and few Web Portal pages may be affected.

2. identified Feb 13, 2025, 11:31 AM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 13, 2025, 03:23 PM UTC

   Scans are now progressing at a faster pace and showing improvement. The issue is not fully resolved yet, but the situation has improved. We are actively working with AWS to achieve a full resolution as fast as possible.

4. monitoring Feb 13, 2025, 04:18 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Feb 13, 2025, 05:57 PM UTC

   The system is currently in monitoring phase, as it progresses through the recovery process. We are observing key metrics and ensuring all components return to a stable state. Estimated time for full recovery is a few hours.

6. resolved Feb 13, 2025, 08:57 PM UTC

   This incident has been resolved.

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Started Feb 09, 2025, 08:56 AM UTC· resolved Feb 09, 2025, 06:22 PM UTC

1. identified Feb 09, 2025, 08:56 AM UTC

   The issue has been identified and a fix is being implemented.

2. identified Feb 09, 2025, 09:08 AM UTC

   Orca Security is experiencing an elevated number of errors in scans and scan times. Our engineers have been alerted and have found the root cause and are working to resolve the issue. Scans might be delayed during this incident.

3. identified Feb 09, 2025, 10:25 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Feb 09, 2025, 01:34 PM UTC

   We are actively working on resolving this issue.

5. monitoring Feb 09, 2025, 04:44 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Feb 09, 2025, 06:22 PM UTC

   This incident has been resolved.

Read the full incident report →