Orca Security incident
Issues accessing Orca Web Portal pages and elevated errors in asset scanning in EU environment
Orca Security experienced a major incident on February 13, 2025 affecting Orca Dashboard and Orca Scanner Engine, lasting 9h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2025, 11:30 AM UTC
Orca Security is experiencing elevated errors in scans. We are also experincing as part of the same incident, access issues to our Web Portal pages in the EU environment. Our engineers have been alerted and have found the root cause and are working to resolve. During this incident, scans may be delayed, and few Web Portal pages may be affected.
- identified Feb 13, 2025, 11:31 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 13, 2025, 03:23 PM UTC
Scans are now progressing at a faster pace and showing improvement. The issue is not fully resolved yet, but the situation has improved. We are actively working with AWS to achieve a full resolution as fast as possible.
- monitoring Feb 13, 2025, 04:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 13, 2025, 05:57 PM UTC
The system is currently in monitoring phase, as it progresses through the recovery process. We are observing key metrics and ensuring all components return to a stable state. Estimated time for full recovery is a few hours.
- resolved Feb 13, 2025, 08:57 PM UTC
This incident has been resolved.