Orbee incident

Degraded Performance – VinSolutions Data Ingestion

Notice Resolved View vendor source →

Orbee experienced a notice incident on November 20, 2025 affecting Email Marketing and CDP, lasting 4d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 11:21 PM UTC
Resolved
Nov 25, 2025, 07:16 PM UTC
Duration
4d 19h
Detected by Pingoru
Nov 20, 2025, 11:21 PM UTC

Affected components

Email MarketingCDP

Update timeline

  1. investigating Nov 20, 2025, 11:21 PM UTC

    We’re currently investigating an issue affecting performance for customers using the legacy VinSolutions integration. This may impact data availability for select audiences and automated email workflows. Our VinSolutions v2 integration remains fully operational. Our engineering team is actively working to resolve the issue. We’ll provide updates as more information becomes available.

  2. resolved Nov 25, 2025, 07:16 PM UTC

    We have resolved the issue affecting legacy VinSolutions data ingestion. We completed a manual synchronization and migration to ensure all data tables are now current. We verified that automated email workflows and audiences are querying up-to-date data. We also determined that other data sources were not impacted and remain fully operational.