Orbee experienced a minor incident on October 1, 2021 affecting Platform, lasting 21h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 01, 2021, 05:52 PM UTC
We've identified and addressed the issue and are monitoring the situation as the API health returns.
- monitoring Oct 01, 2021, 09:17 PM UTC
We have disabled the following views to bring back regular Platform performance: - Shopper Reports - Group Comparison These views should be back soon. We will provide an update when that happens.
- monitoring Oct 01, 2021, 11:33 PM UTC
Our reporting DBs are regaining the ability to serve the disabled pages; we are continuing to monitor its performance before resolving this incident. We should provide an update in an hour or as soon as we have more details to share.
- resolved Oct 02, 2021, 03:30 PM UTC
This incident is resolved and the Reporting API is back to normal.