Orbee incident

Reporting API Increased Error Rates

Major Resolved View vendor source →

Orbee experienced a major incident on December 13, 2021 affecting Platform, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2021, 07:23 PM UTC
Resolved
Dec 13, 2021, 10:23 PM UTC
Duration
2h 59m
Detected by Pingoru
Dec 13, 2021, 07:23 PM UTC

Affected components

Platform

Update timeline

  1. investigating Dec 13, 2021, 07:23 PM UTC

    We are currently looking into failing API calls to our Reporting API. This affects our dashboards and shopper information. This has not affected our reporting data collection.

  2. monitoring Dec 13, 2021, 07:30 PM UTC

    We have identified the issue and the Platform is operating as expected. We are implementing a long-term fix at this time.

  3. resolved Dec 13, 2021, 10:23 PM UTC

    We have completed maintenance to mitigate this reporting issue in the future. All reporting services are running as intended.