Orbee experienced a critical incident on February 17, 2022 affecting Platform, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2022, 06:50 PM UTC
We are currently investigating issues with our APIs returning gateway errors.
- identified Feb 17, 2022, 06:55 PM UTC
We have identified the issue as an infrastructure configuration error. We are working on reverting this change.
- monitoring Feb 17, 2022, 07:02 PM UTC
Platform is operational and starting to come back for all users. We will continue to monitor to make sure user experience is back for everyone. All APIs and services should be receiving requests successfully again.
- resolved Feb 17, 2022, 07:19 PM UTC
At 10:45 PST, Orbee was alerted to issues using our Platform. We identified an infrastructure configuration that was configured to allow invalid server states to occur and has since been changed to not allow those server states to happen. This was addressed at 10:55 PST and the Platform returned to an operational status by 11:00 PST. The Orbee Platform is operational and working for all users.