Orbee experienced a minor incident on September 28, 2022 affecting Data Pipeline and Email Marketing, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2022, 05:49 PM UTC
AWS is currently experiencing issues affecting our reporting pipelines. Data collection and storage are not affected, and we will be able to process all data once the outage has been resolved. We will provide another update once we have more information. Email marketing is also affected by this outage in our email provider -- this only affects scheduling email campaigns. You can go through setting up campaigns just fine, and previously scheduled email campaigns are not affected.
- monitoring Sep 28, 2022, 08:46 PM UTC
We see both reporting pipelines and email marketing campaigns return to normal. We are continuing to monitor everything to verify it remains back to normal. For reporting data, we are in the process of dealing with historical data from 9:00 am PST - 1 pm PST.
- resolved Sep 28, 2022, 09:34 PM UTC
Monitoring is showing everything has returned to normal. As for today's reporting data, we expect all data to be done processing overnight and reporting data will display correctly tomorrow for 2022-09-28.