Orbee incident
Outage of Automated Emails Utilizing Dealer Socket Data
Orbee experienced a major incident on March 30, 2023 affecting Email Marketing, lasting 8d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2023, 12:43 AM UTC
We are currently investigating an incident related to our automated emails that utilize Dealer Socket data. On March 29, 2023, we observed that these emails were not being sent as expected. Our team of engineers has been notified, and they are working diligently to identify the root cause of the issue. Upon initial investigation, our team discovered that the emails were taking longer than usual to process. We understand the importance of timely and efficient communication, and we assure you that we are working to optimize our processes to ensure that this issue is resolved as soon as possible. We are taking all necessary steps to resolve this issue and prevent it from recurring in the future. We will update as soon as we have more information.
- identified Mar 30, 2023, 04:46 AM UTC
The issue has been identified and a fix is being deployed to improve the performance of automated emails utilizing Dealer Socket data.
- monitoring Mar 30, 2023, 02:13 PM UTC
A fix has been implemented and Dealer Socket data was processed in a timely manner this morning, we will continue to monitor the situation
- resolved Apr 07, 2023, 03:32 PM UTC
This incident has been resolved.