Orbee experienced a major incident on June 13, 2023 affecting Email Marketing, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:50 PM UTC
We are investigating an issue with our email provider which is affecting Email Marketing. This affects both scheduling and sending emails, including test emails. We will provide another update once we have more information. Other work may be performed on our platform.
- monitoring Jun 13, 2023, 09:36 PM UTC
A fix has been implemented and the third party is showing signs of recovery. Emails should successfully schedule and send now. We will continue to monitor the status of these systems as the third-party completes their monitoring of the fix as well.
- resolved Jun 13, 2023, 10:35 PM UTC
We have monitored the issue and verified it has been resolved. All systems are operating normally at this time.