Orbee experienced a major incident on December 28, 2023 affecting Email Marketing, lasting 12h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 28, 2023, 05:10 PM UTC
We are currently investigating issues with onboarding new clients for Email Marketing. At this time, an issue has been identified with our third-party email service provider (ESP), and we are collaborating with their team to identify the root cause of this issue. We will provide another update once we hear back from our ESP.
- identified Dec 28, 2023, 07:58 PM UTC
We have confirmed with our ESP that the issue is not with Orbee but with our third-party ESP. They are escalating the issue internally. We will provide additional updates here as we have more information to share.
- identified Dec 28, 2023, 11:22 PM UTC
Our third-party ESP is still looking into the issue. We'll provide another update as soon as we have more information on what we can do to support onboarding accounts for email marketing.
- monitoring Dec 29, 2023, 05:29 AM UTC
We have identified the issue with our ESP and the solution is live. We are monitoring that all provisioning that has been attempted succeeds before we consider the problem solved. We'll provide another update once all pending onboarding has been completed.
- resolved Dec 29, 2023, 05:53 AM UTC
All pending onboarded accounts have been completed successfully; the issue with our third-party ESP has been resolved.