Orbee incident

Increased API errors for Google Ads Service

Major Resolved View vendor source →

Orbee experienced a major incident on November 19, 2020 affecting Advertising, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2020, 06:39 PM UTC
Resolved
Nov 19, 2020, 06:55 PM UTC
Duration
15m
Detected by Pingoru
Nov 19, 2020, 06:39 PM UTC

Affected components

Advertising

Update timeline

  1. investigating Nov 19, 2020, 06:39 PM UTC

    We are currently investigating this issue.

  2. identified Nov 19, 2020, 06:40 PM UTC

    The issue has been identified as a storage full error on the service's DB. We are increasing storage to fix the issue.

  3. monitoring Nov 19, 2020, 06:49 PM UTC

    The DB is patched and the API is now returning responses again.

  4. resolved Nov 19, 2020, 06:55 PM UTC

    The issue is resolved and all requests are succeeding. DB storage has autoscaling enabled as well to mitigate this issue in the future.