Opus Interactive incident

Possible network issues

Minor Resolved View vendor source →

Opus Interactive experienced a minor incident on May 22, 2020 affecting PDX1 Network and HIO1 Network and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2020, 02:32 PM UTC
Resolved
May 22, 2020, 05:19 PM UTC
Duration
2h 47m
Detected by Pingoru
May 22, 2020, 02:32 PM UTC

Affected components

PDX1 NetworkHIO1 NetworkDTX1 NetworkVA1 Network

Update timeline

  1. investigating May 22, 2020, 02:32 PM UTC

    We are currently investigating possible internet traffic issues involving traffic getting to our network from the southeast potion of the United States.

  2. investigating May 22, 2020, 02:57 PM UTC

    We are seeing a number of issues with connections that route through part of Zayo network getting to our datacenters.

  3. monitoring May 22, 2020, 03:22 PM UTC

    We are monitoring this issue. If you are having connectivity issues and a traceroute shows that you are not connecting via a Zayo route, please contact support.

  4. resolved May 22, 2020, 05:19 PM UTC

    Issue appears to be cleared based on reports from clients that were reporting issues with that route.