Opus Interactive incident

Inbound external network access in Dallas TX (TX1)

Major Resolved View vendor source →

Opus Interactive experienced a major incident on June 5, 2021 affecting DTX1 Network and DTX1 Cloud Infrastructure and 1 more component, lasting 6d 11h. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2021, 06:15 AM UTC
Resolved
Jun 11, 2021, 06:12 PM UTC
Duration
6d 11h
Detected by Pingoru
Jun 05, 2021, 06:15 AM UTC

Affected components

DTX1 NetworkDTX1 Cloud InfrastructureDTX1 Core Services

Update timeline

  1. investigating Jun 05, 2021, 06:15 AM UTC

    External network traffic is not routing to our switch gear at the TX1 datacenter facility. We are investigating upstream routing to identify the source of the issue.

  2. investigating Jun 05, 2021, 09:31 AM UTC

    A workaround is in place so that traffic flows properly as we continue our analysis of the root cause.

  3. monitoring Jun 05, 2021, 09:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2021, 06:12 PM UTC

    This incident has been resolved.