Opus Interactive incident

Connecivity issues in TX datacenter

Major Resolved View vendor source →

Opus Interactive experienced a major incident on July 28, 2021 affecting DTX1 Network and DTX1 Cloud Infrastructure and 1 more component, lasting 10h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2021, 05:53 AM UTC
Resolved
Jul 28, 2021, 03:57 PM UTC
Duration
10h 3m
Detected by Pingoru
Jul 28, 2021, 05:53 AM UTC

Affected components

DTX1 NetworkDTX1 Cloud InfrastructureDTX1 Core Services

Update timeline

  1. investigating Jul 28, 2021, 05:53 AM UTC

    We are currently investigating the issue

  2. investigating Jul 28, 2021, 06:31 AM UTC

    Databank, the TX datacenter, and they are currently investigating an issue that is affecting a number of clients.

  3. investigating Jul 28, 2021, 06:33 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 28, 2021, 06:35 AM UTC

    The issue appears to only be affecting connectivity between Opus HIO and VA datacenters to the TX datacenter. systems to not appear to have issues connecting to the external internet.

  5. monitoring Jul 28, 2021, 07:45 AM UTC

    The issue has been resolved and we are monitoring it for now.

  6. resolved Jul 28, 2021, 03:57 PM UTC

    This incident has been resolved.