Optum Enterprise Imaging experienced a minor incident on June 7, 2023 affecting United States Instance - Stratus Imaging PACS, lasting 34d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2023, 02:02 PM UTC
Dear Change Healthcare Customer; Our monitoring team detected a slow TTFI (Time to First Image) and currently investigating the issue. We are addressing to resolve the issue the soonest possible. We appreciate your patience and understanding. Thank you very much. Change Healthcare Support
- resolved Jul 11, 2023, 05:56 PM UTC
Dear Change Healthcare Customer, We have resolved the issues on the platform. If you are still experiencing issues, please contact Support directly by calling 1-800-663-2533, Opt 4 or emailing [email protected]. We apologize for this disruption and thank you for your patience and understanding. - Stratus Imaging Support Team