Optum Enterprise Imaging incident

Important Update: Multi-Factor Authentication (MFA) Required for Stratus Imaging Applications

Optum Enterprise Imaging experienced a major incident on April 26, 2024 affecting United States Instance - Stratus Imaging PACS and United States Instance - Stratus Imaging Share, lasting 129d 14h. The incident has been resolved; the full update timeline is below.

Started: Apr 26, 2024, 09:56 PM UTC
Resolved: Sep 03, 2024, 12:50 PM UTC
Duration: 129d 14h
Detected by Pingoru: Apr 26, 2024, 09:56 PM UTC

Affected components

United States Instance - Stratus Imaging PACSUnited States Instance - Stratus Imaging Share

Update timeline

monitoring Apr 26, 2024, 09:56 PM UTC

To further enhance the Stratus Imaging PACS and Stratus Imaging Share applications, Change Healthcare is requiring Multi-Factor Authentication (MFA) for all non-federated users on April 30th, 2024. MFA is available at no extra costs.
resolved Sep 03, 2024, 12:50 PM UTC

We are pleased to announce that the implementation of Multifactor Authentication (MFA) across all Stratus applications has been successfully completed. This enhancement significantly increases the security of your accounts and ensures greater protection of your data. Over the past several months, we are happy to report that there have been no system issues related to this update. We are confident that this improvement will provide you with a more secure and reliable experience. If you have any questions or concerns regarding this update, please do not hesitate to reach out to our Customer Support team at (800) 663-2533 or open a support request at https://enterpriseimaging-support.optum.com/Portal/s/. Thank you for your continued trust and partnership.