Optum Enterprise Imaging incident
Change Healthcare Enterprise Imaging Status
Optum Enterprise Imaging experienced a major incident on February 28, 2024 affecting United States Instance - Stratus Imaging PACS and United States Instance - Stratus Imaging Viewer and 1 more component, lasting 291d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Feb 28, 2024, 12:36 AM UTC
During this period, we kindly request your cooperation by reporting only severity 1 and 2 incidents, which include system downtimes (PACS / WI / CHEV / Stratus) or any issues potentially affecting patient care. We will log, categorize, and address any other reported incidents according to their priority as circumstances permit. We understand the challenges this request may cause and appreciate your patience and cooperation as we work diligently to restore the impacted environment. For immediate support, please contact Change Healthcare Enterprise Support through the following numbers in North America: Cardiology Solutions (Invasive/Hemo): 1-877-654-4366 Cardiology Solutions (Non-Invasive): 1-866-777-0202 Radiology, Workflow, Stratus Solutions: 1-800-663-2533 Ontario Clinical Imaging Network (OCINet): 1-833-613-8383 Israel: +972-3-7698000 United Kingdom: +44 0333 003 3355 Ireland: 00 800 62620009 ANZ Support Line: (AU) 1800 979 667 (NZ) / 0508 979 667 Please note that our Cardiology Consumables page here: consumables.changehealthcare.com is undergoing maintenance until further notice. Please email [email protected] for requests in the interim. A Change Healthcare representative will respond within one business day from receipt of your email to assist with ensuring you have the needed supplies to avoid impacting patient care. Additionally, you can follow other communication located at https://status.changehealthcare.com
- resolved Dec 15, 2024, 09:57 PM UTC
This incident has been resolved.