Optimove incident

EU - Batch Update Process - Delay in Campaign execution

Notice Resolved View vendor source →

Optimove experienced a notice incident on July 10, 2025 affecting Batch Data Process, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 07:48 AM UTC
Resolved
Jul 10, 2025, 09:11 AM UTC
Duration
1h 23m
Detected by Pingoru
Jul 10, 2025, 07:48 AM UTC

Affected components

Batch Data Process

Update timeline

  1. monitoring Jul 10, 2025, 07:48 AM UTC

    We have Identified and working on recovering from elevated errors in our batch update process. The system is now functional and operational however there is a live recovery effort that might impact Campaign execution times. Some tenants will experience delays in scheduled campaign execution as part of the batch process.

  2. resolved Jul 10, 2025, 09:11 AM UTC

    This incident has been resolved.