Optimove incident

Opti-X - Site Access From Core Optimove Instance

Major Resolved View vendor source →

Optimove experienced a major incident on July 30, 2025 affecting User Interface, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 11:52 AM UTC
Resolved
Aug 01, 2025, 11:47 AM UTC
Duration
1d 23h
Detected by Pingoru
Jul 30, 2025, 11:52 AM UTC

Affected components

User Interface

Update timeline

  1. identified Jul 30, 2025, 11:52 AM UTC

    We are working to resolve an issue affecting access to Opti-x for some Optimove core provisioned users.

  2. monitoring Jul 31, 2025, 09:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2025, 11:47 AM UTC

    This incident has been resolved.