OptimoRoute experienced a minor incident on February 27, 2023 affecting OptimoRoute Application, lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
OptimoRoute Application
Update timeline
- identified Feb 27, 2023, 11:38 AM UTC
We're aware of an issue affecting some customers that are using our mobile application. Fix is being implemented.
- monitoring Feb 27, 2023, 12:15 PM UTC
We have identified the issue and it has been resolved.
- resolved Feb 27, 2023, 01:58 PM UTC
The issue with the mobile service has been resolved. Thank you for your patience while we resolved the problem. Incident began at 2023-02-27T03:30Z and ended 2023-02-27T03:33Z. IMPACT DETAILS: During the downtime the drivers couldn't get new plans and plan updates and the dispatchers could not log in to the web application. Some drivers have been logged out of the mobile application.