OptimoRoute experienced a major incident on March 23, 2023 affecting OptimoRoute Application, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2023, 06:26 PM UTC
The OptimoRoute mobile service is working with degraded performance for a portion of our accounts. Your driver data is backed up on their phones and will eventually fully sync with OptimoRoute. We will issue another update at 3:30pm PST, 20:30 Central European time.
- identified Mar 23, 2023, 07:54 PM UTC
A large majority of our customers are at 100% performance. We continue to restore mobile service for our smallest customers. All pending SMS messages will continue to go out to customers, none will be lost or missed.
- identified Mar 23, 2023, 08:34 PM UTC
We are confirming that all paying accounts have their service fully restored at 100% performance. We are in the process of restoring full mobile service to free trial accounts.
- monitoring Mar 24, 2023, 01:02 AM UTC
We have restored a service for all accounts and we're currently monitoring that everything is working as it should.
- resolved Mar 24, 2023, 01:04 AM UTC
All services are operational.