OptimoRoute experienced a minor incident on November 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 28, 2024, 05:20 PM UTC
Between 11:05 and 11:35 UTC, viewing a map with newly created routes in our web application displayed an error message prompting users to contact support. The issue was fully resolved within 15 minutes of the first report, and all services are now operating normally. Despite the error message, core functionalities such as adding orders, planning, sending routes, and moving orders on and off routes continued to function correctly. Additionally, all other services—such as live tracking, importing, API integrations, customer notifications, and real-time order tracking—remained fully operational throughout.