Opteo experienced a critical incident on February 1, 2021 affecting Application and API and 1 more component, lasting 9h 4m. The incident has been resolved; the full update timeline is below.
Affected components
ApplicationAPIAWS rds-eu-west-1
Update timeline
- monitoring Feb 01, 2021, 02:05 PM UTC
Since around 11:30am UTC, we have been experiencing database connectivity issues due to our database provider, AWS. We are monitoring AWS's progress with resolving this issue at https://status.aws.amazon.com/#EU_block.
- monitoring Feb 01, 2021, 02:09 PM UTC
We are continuing to monitor this issue.
- monitoring Feb 01, 2021, 05:28 PM UTC
Our database provider, Amazon AWS, has resolved their connectivity issues. But in doing so, they accidentally triggered a bug in their systems affecting our services. Their team is working to resolve this issue.
- resolved Feb 01, 2021, 11:10 PM UTC
The incident has been resolved, and Opteo is back online.