OpsGenie Outage History

OpsGenie partial outage · 1 active incident View live status →

OpsGenie had 4 outages in the last 2 years totaling 124h 34m of downtime — averaging 0.2 incidents per month.

There were 4 OpsGenie outages since September 10, 2025 totaling 124h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://opsgenie.status.atlassian.com

Minor July 21, 2026

Voice call failures for some India based numbers

Detected by Pingoru
Jul 21, 2026, 09:48 AM UTC
Resolved
Jul 24, 2026, 01:07 PM UTC
Duration
3d 3h
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 3 updates
  1. identified Jul 21, 2026, 09:48 AM UTC

    We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  2. identified Jul 22, 2026, 06:59 AM UTC

    A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.

  3. resolved Jul 24, 2026, 01:07 PM UTC

    Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.

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Major October 20, 2025

Atlassian Cloud Services impacted

Detected by Pingoru
Oct 20, 2025, 07:56 AM UTC
Resolved
Oct 21, 2025, 05:24 AM UTC
Duration
21h 28m
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 25 updates

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Minor September 30, 2025

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Detected by Pingoru
Sep 30, 2025, 02:07 PM UTC
Resolved
Sep 30, 2025, 02:32 PM UTC
Duration
25m
Affected: Email Notification DeliverySMS Notification DeliveryVoice Notification DeliveryMobile Notification Delivery
Timeline · 4 updates
  1. investigating Sep 30, 2025, 02:07 PM UTC

    We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

  2. identified Sep 30, 2025, 02:09 PM UTC

    We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

  3. monitoring Sep 30, 2025, 02:22 PM UTC

    We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

  4. resolved Sep 30, 2025, 02:32 PM UTC

    Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

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Major September 10, 2025

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Detected by Pingoru
Sep 10, 2025, 03:23 PM UTC
Resolved
Sep 11, 2025, 06:45 PM UTC
Duration
1d 3h
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 22 updates

Read the full incident report →