OpsGenie Outage History

OpsGenie is up right now

OpsGenie had 4 outages in the last 2 years totaling 50h 31m of downtime — averaging 0.2 incidents per month.

There were 4 OpsGenie outages since June 17, 2025 totaling 50h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://opsgenie.status.atlassian.com

Major October 20, 2025

Atlassian Cloud Services impacted

Detected by Pingoru
Oct 20, 2025, 07:56 AM UTC
Resolved
Oct 21, 2025, 05:24 AM UTC
Duration
21h 28m
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 25 updates

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Minor September 30, 2025

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Detected by Pingoru
Sep 30, 2025, 02:07 PM UTC
Resolved
Sep 30, 2025, 02:32 PM UTC
Duration
25m
Affected: Email Notification DeliverySMS Notification DeliveryVoice Notification DeliveryMobile Notification Delivery
Timeline · 4 updates
  1. investigating Sep 30, 2025, 02:07 PM UTC

    We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

  2. identified Sep 30, 2025, 02:09 PM UTC

    We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

  3. monitoring Sep 30, 2025, 02:22 PM UTC

    We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

  4. resolved Sep 30, 2025, 02:32 PM UTC

    Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

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Major September 10, 2025

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Detected by Pingoru
Sep 10, 2025, 03:23 PM UTC
Resolved
Sep 11, 2025, 06:45 PM UTC
Duration
1d 3h
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 22 updates

Read the full incident report →

Notice June 19, 2025

Degraded performance in Opsgenie and JSM operations

Detected by Pingoru
Jun 19, 2025, 03:21 PM UTC
Resolved
Jun 19, 2025, 04:37 PM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating Jun 19, 2025, 03:21 PM UTC

    We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 19, 2025, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →