OpsGenie incident
Incident Page cannot be reachable by some of accounts
OpsGenie experienced a major incident on September 7, 2022 affecting Web Application and Web Application, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2022, 05:25 PM UTC
We are currently investigating an issue at Incident page. When you try to open Incident page, Opsgenie Web application drops user to login page. We are currently working on investigating route cause.
- identified Sep 07, 2022, 05:46 PM UTC
At one of a recent deployment, we made a change on handling user permissions at specific component of Incident page. That causes a problem while loading a page. We are working on a fix and expecting to close the incident very soon.
- monitoring Sep 07, 2022, 05:53 PM UTC
We reverted the recent deployment. We also validated the error response codes has been disappeared immediately after the fix. Currently we are monitoring the current state and validating it with some of support ticket owners.
- resolved Sep 07, 2022, 06:05 PM UTC
The Incident Page is now completely operational.