OpsGenie incident

Opsgenie reporting & Analytics are not accessible

Major Resolved View vendor source →

OpsGenie experienced a major incident on October 18, 2022 affecting Reporting & Analytics and Reporting & Analytics, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2022, 10:47 AM UTC
Resolved
Oct 18, 2022, 12:07 PM UTC
Duration
1h 20m
Detected by Pingoru
Oct 18, 2022, 10:47 AM UTC

Affected components

Reporting & AnalyticsReporting & Analytics

Update timeline

  1. identified Oct 18, 2022, 10:47 AM UTC

    Customers are not able to access Opsgenie reporting & Analytics since 9:36 AM UTC. We have identified the root cause and rolling out the fix.

  2. monitoring Oct 18, 2022, 11:44 AM UTC

    Customers were not able to access Opsgenie reporting & Analytics between 9:36 AM UTC & 11:40 AM UTC. We identified the root cause to be one of the recent deployments and we have reverted the change to fix the issue. Currently we are monitoring the current state and validating it with support ticket owners.

  3. monitoring Oct 18, 2022, 12:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 18, 2022, 12:07 PM UTC

    Reporting & analytics is completely operational now.