OpsGenie incident

Opsgenie On Call analytics dashboards are not showing data

Minor Resolved View vendor source →

OpsGenie experienced a minor incident on February 27, 2023 affecting Reporting & Analytics, lasting 5d 7h. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2023, 10:28 AM UTC
Resolved
Mar 04, 2023, 06:22 PM UTC
Duration
5d 7h
Detected by Pingoru
Feb 27, 2023, 10:28 AM UTC

Affected components

Reporting & Analytics

Update timeline

  1. investigating Feb 27, 2023, 08:49 AM UTC

    Opsgenie "On Call Reports", "On Call Time Analytics" & "Total On Call Time per User" Analytics dashboards are not showing data. We are working to identify the root cause and we'll keep you posted with further updates.

  2. investigating Feb 27, 2023, 10:28 AM UTC

    We have identified the root cause and rolled out a fix for the last month of data. All data generated in the last month should be accessible. We have triggered the fix for the rest of the data and will update once the data is fully accessible.

  3. investigating Feb 27, 2023, 10:37 AM UTC

    We are continuing to investigate this issue.

  4. identified Feb 27, 2023, 10:39 AM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Feb 27, 2023, 07:37 PM UTC

    Job triggered to fix rest of the data is taking more time then expected, we are actively monitoring it and will update once we have more information.

  6. identified Feb 28, 2023, 03:14 PM UTC

    Data is fixed for last six months and impacted dashboards can be generated with last six month of data. We will continue to work on fixing rest of the data and will update once we have more information.

  7. identified Mar 01, 2023, 07:04 AM UTC

    While we continue to fix the data, we have observed latency in data shown for a few of the other analytics dashboards. We will continue to work to fix the rest of the data and will update you once we have more information.

  8. identified Mar 02, 2023, 12:19 PM UTC

    While we continue to increase the data accessibility for the 3 impacted dashboards, customers can continue to use them for the last 6 months of data. Rest of the reporting dashboards are working as expected. We will keep you posted on further updates.

  9. identified Mar 03, 2023, 01:27 PM UTC

    The team is still working to increase the data accessibility for the 3 impacted dashboards. We will keep you posted on further updates.

  10. resolved Mar 04, 2023, 06:22 PM UTC

    For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.