OpsGenie incident

Sign-ups, Product Activation, and Billing not working

Notice Resolved View vendor source →

OpsGenie experienced a notice incident on August 2, 2023, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2023, 01:41 PM UTC
Resolved
Aug 02, 2023, 03:59 PM UTC
Duration
2h 18m
Detected by Pingoru
Aug 02, 2023, 01:41 PM UTC

Update timeline

  1. investigating Aug 02, 2023, 01:41 PM UTC

    We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.

  2. monitoring Aug 02, 2023, 02:25 PM UTC

    We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.

  3. resolved Aug 02, 2023, 03:59 PM UTC

    We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.