OpsGenie incident

We observe degraded performance on incident timeline functionality

Minor Resolved View vendor source →

OpsGenie experienced a minor incident on August 28, 2023 affecting Incident Flow, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 05:57 PM UTC
Resolved
Aug 28, 2023, 07:30 PM UTC
Duration
1h 32m
Detected by Pingoru
Aug 28, 2023, 05:57 PM UTC

Affected components

Incident Flow

Update timeline

  1. investigating Aug 28, 2023, 05:57 PM UTC

    We observe degraded performance on incident timeline functionality. We are investigating the issue and we will provide more details within the next hour.

  2. identified Aug 28, 2023, 07:03 PM UTC

    Some misconfiguration caused the incident. We identified the root cause and reverting the change.

  3. monitoring Aug 28, 2023, 07:10 PM UTC

    The rollback completed successfully and we observed the remediation. The functionality is fully working now, and we are closely monitoring the system.

  4. resolved Aug 28, 2023, 07:30 PM UTC

    The issue has been resolved completely and all the functionality is fully working now. The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.