OpsGenie incident

Major outages in heartbeat services pinging via email and email integration in EU region

Major Resolved View vendor source →

OpsGenie experienced a major incident on January 29, 2024 affecting Heartbeat Monitoring and Incoming Email Service, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 03:08 PM UTC
Resolved
Jan 29, 2024, 03:29 PM UTC
Duration
21m
Detected by Pingoru
Jan 29, 2024, 03:08 PM UTC

Affected components

Heartbeat MonitoringIncoming Email Service

Update timeline

  1. identified Jan 29, 2024, 03:08 PM UTC

    Due to faulty domain configurations, heartbeats updates via email and incoming email services have been rejected starting from 13:45 UTC. The team has been working on the fix. Except for email updates and email integrations, heartbeat feature and integrations are still fully functional.

  2. monitoring Jan 29, 2024, 03:14 PM UTC

    The team has reverted the changes and identified that corresponding heartbeat and email integration start working now

  3. resolved Jan 29, 2024, 03:29 PM UTC

    This incident has been resolved.