OpsGenie incident

Opsgenie SAML login at eu region is not working

Major Resolved View vendor source →

OpsGenie experienced a major incident on February 27, 2024 affecting Signup, Login & Authorization, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 02:25 PM UTC
Resolved
Feb 27, 2024, 02:58 PM UTC
Duration
33m
Detected by Pingoru
Feb 27, 2024, 02:25 PM UTC

Affected components

Signup, Login & Authorization

Update timeline

  1. investigating Feb 27, 2024, 02:25 PM UTC

    Opsgenie SAML Login functionality is not working at only EU region due to signature verification error at login certificates. Already logged in customers haven't been affected by the error.

  2. monitoring Feb 27, 2024, 02:42 PM UTC

    The team has identified the issue causing the signature validation error at EU SAML Login. The fix has been started to deploy and SAML login activities are being monitored by team currently

  3. resolved Feb 27, 2024, 05:43 PM UTC

    We fixed the problem and verified that there are no more login issues.