OpsGenie incident

Logs are delayed on search and download API in EU region

Minor Resolved View vendor source →

OpsGenie experienced a minor incident on November 4, 2022 affecting Logs, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 02:22 PM UTC
Resolved
Nov 04, 2022, 03:28 PM UTC
Duration
1h 5m
Detected by Pingoru
Nov 04, 2022, 02:22 PM UTC

Affected components

Logs

Update timeline

  1. investigating Nov 04, 2022, 02:22 PM UTC

    Logs are delayed on the log search page and the download API in EU Region. We are currently investigating the issue.

  2. investigating Nov 04, 2022, 02:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 04, 2022, 02:28 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 04, 2022, 02:29 PM UTC

    We have identified the root cause of the problem . Our engineers are working on fixing the problem now.

  5. monitoring Nov 04, 2022, 03:24 PM UTC

    A fix has been implemented and the delay of the logs are decreasing rapidly. We are monitoring the progress. Alert logs and all other functionality is working as expected.

  6. resolved Nov 04, 2022, 03:28 PM UTC

    The incident has been resolved. Logs are available without any delay.