OpsGenie incident

Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app

Major Resolved View vendor source →

OpsGenie experienced a major incident on November 11, 2022 affecting Mobile Application, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2022, 09:02 PM UTC
Resolved
Nov 12, 2022, 12:01 AM UTC
Duration
2h 58m
Detected by Pingoru
Nov 11, 2022, 09:02 PM UTC

Affected components

Mobile Application

Update timeline

  1. identified Nov 11, 2022, 09:02 PM UTC

    We are investigating reports of intermittent errors for Confluence, Jira Software, and Opsgenie Cloud customers. We will provide more details once we identify the root cause.

  2. identified Nov 11, 2022, 09:03 PM UTC

    We are investigating an issue where Android users of Jira, Confluence and Opsgenie app with the Compromised device check feature turned on is getting locked out of their app. Note that this is only affecting the Android mobile app for customers who have turned on the Compromised device check feature via admin.atlassian.com

  3. resolved Nov 12, 2022, 12:01 AM UTC

    Between 2022-11-06 and 2022-11-11, 18:45 EST, we experienced an issue where Android users of Jira, Confluence, and Opsgenie apps with the Compromised device check feature turned on is getting locked out of their apps for Confluence, Jira Software, and Opsgenie. The issue has been resolved and the service is operating normally. If a customer is locked out post-login and there is no retry option, we request that a user either clears the app data or reinstall the app.