OpsGenie Outage History

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OpsGenie had 16 outages in the last 2 years totaling 67h 15m of downtime — averaging 0.7 incidents per month.

There were 16 OpsGenie outages since June 3, 2024 totaling 67h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://opsgenie.status.atlassian.com

Major October 20, 2025

Atlassian Cloud Services impacted

Detected by Pingoru
Oct 20, 2025, 07:56 AM UTC
Resolved
Oct 21, 2025, 05:24 AM UTC
Duration
21h 28m
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 25 updates

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Minor September 30, 2025

Delays in Opsgenie, JSM Ops and Compass Ops notifications

Detected by Pingoru
Sep 30, 2025, 02:07 PM UTC
Resolved
Sep 30, 2025, 02:32 PM UTC
Duration
25m
Affected: Email Notification DeliverySMS Notification DeliveryVoice Notification DeliveryMobile Notification Delivery
Timeline · 4 updates
  1. investigating Sep 30, 2025, 02:07 PM UTC

    We are observing delays in Opsgenie, JSM ops and Compass ops notification flows. No alert has been lost and our team is actively working on it to mitigate the delays. We'll keep you posted with further updates.

  2. identified Sep 30, 2025, 02:09 PM UTC

    We continue to work on resolving the notification delays for Jira Service Management, Opsgenie, and Compass. We have identified the root cause and expect recovery shortly.

  3. monitoring Sep 30, 2025, 02:22 PM UTC

    We have identified the root cause of the notification delay for Opsgenie, JSM Ops and Compass Ops and have mitigated the problem. We are now monitoring closely.

  4. resolved Sep 30, 2025, 02:32 PM UTC

    Between 13:10 UTC to 14:00 UTC, we experienced notification delay for Jira Service Management, Opsgenie, and Compass in only EU-region. The issue has been resolved and the service is operating normally.

Read the full incident report →

Major September 10, 2025

Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region

Detected by Pingoru
Sep 10, 2025, 03:23 PM UTC
Resolved
Sep 11, 2025, 06:45 PM UTC
Duration
1d 3h
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification DeliveryHeartbeat MonitoringHeartbeat MonitoringIncident REST APIIncident REST APIAlert REST APIAlert REST APIHeartbeat REST APIHeartbeat REST APIIncoming Email ServiceIncoming Email ServiceIncoming Integration FlowIncoming Integration FlowOutgoing Integration FlowOutgoing Integration FlowSignup, Login & AuthorizationSignup, Login & AuthorizationOpsgenie ActionsOpsgenie ActionsWeb ApplicationWeb ApplicationMobile ApplicationMobile ApplicationConfiguration REST APIsConfiguration REST APIsReporting & AnalyticsReporting & AnalyticsPricing & BillingPricing & BillingLogsLogsIncoming Call RoutingIncoming Call Routing
Timeline · 22 updates

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Notice June 19, 2025

Degraded performance in Opsgenie and JSM operations

Detected by Pingoru
Jun 19, 2025, 03:21 PM UTC
Resolved
Jun 19, 2025, 04:37 PM UTC
Duration
1h 15m
Timeline · 3 updates
  1. investigating Jun 19, 2025, 03:21 PM UTC

    We are investigating degraded performance issues in Jira Service Management, Opsgenie, and Compass Cloud customers. We will provide more details within the next hour.

  2. monitoring Jun 19, 2025, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 10, 2025

Delays observed at JSM and Opsgenie alert search functionality

Detected by Pingoru
May 10, 2025, 07:08 AM UTC
Resolved
May 10, 2025, 10:51 AM UTC
Duration
3h 43m
Affected: Web Application
Timeline · 3 updates
  1. identified May 10, 2025, 07:08 AM UTC

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

  2. monitoring May 10, 2025, 09:49 AM UTC

    The problem is mitigated, and we are now monitoring closely.

  3. resolved May 10, 2025, 10:51 AM UTC

    All search functionality is operational without any latency. Thank you for your patience.

Read the full incident report →

Notice April 4, 2025

Schedule API are getting timed out

Detected by Pingoru
Apr 04, 2025, 10:05 AM UTC
Resolved
Apr 04, 2025, 10:52 AM UTC
Duration
46m
Timeline · 2 updates
  1. investigating Apr 04, 2025, 10:05 AM UTC

    We are investigating cases of degraded performance for Alert Schedules experiencing timeouts and slowness for Opsgenie Cloud customers. Requests have been taking more than 30s and some have been timing out. We will provide more details within the next hour.

  2. resolved Apr 04, 2025, 10:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025

EU OpsGenie API calls having intermittent routing issues

Detected by Pingoru
Mar 05, 2025, 06:34 AM UTC
Resolved
Mar 05, 2025, 07:24 AM UTC
Duration
50m
Affected: Alert Flow
Timeline · 2 updates
  1. investigating Mar 05, 2025, 06:34 AM UTC

    We are aware of an issue where some API calls configured to use api.opsgenie.com/eu are intermittently returning a 404 error with the message 'no Route matched with those values'. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) are not affected. Our team is investigating this issue.

  2. resolved Mar 05, 2025, 07:24 AM UTC

    Issues where some API calls configured to use api.opsgenie.com/eu were intermittently returning a 404 error with the message 'no Route matched with those values' should now be resolved. API calls to api.eu.opsgenie.com and api.opsgenie.com (without /eu) were not affected at this time.

Read the full incident report →

Notice January 14, 2025

Services menu in Opsgenie is not responding

Detected by Pingoru
Jan 14, 2025, 03:48 PM UTC
Resolved
Jan 14, 2025, 04:47 PM UTC
Duration
59m
Timeline · 3 updates
  1. investigating Jan 14, 2025, 03:48 PM UTC

    Our engineering team is actively investigating this incident and working to bring the Opsgenie service back up as quickly as possible. Users affected by this incident may notice that Services functionality is slow or completely unavailable for the web page We will update this page as we have additional information.

  2. identified Jan 14, 2025, 03:55 PM UTC

    Our team has identified the issue with the Services page in Opsgenie and is working to fix it.

  3. resolved Jan 14, 2025, 04:47 PM UTC

    Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

Read the full incident report →

Minor December 16, 2024

Elevated 5XX errors in Schedule API at Opsgenie USA region

Detected by Pingoru
Dec 16, 2024, 05:18 PM UTC
Resolved
Dec 16, 2024, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2024, 05:18 PM UTC

    Our team has identified the issue in Schedule API between 15:30 UTC and 17:00 UTC. We saw performance degradation and 5XX errors in response. Faulty deployment has been reverted quickly in the USA region and rapid recovery is seen. We are monitoring the system for a full recovery right now. The Schedule API is up and running again without any data loss.

Read the full incident report →

Minor November 6, 2024

Opsgenie Web UI is slow or unavailable in US region

Detected by Pingoru
Nov 06, 2024, 07:47 PM UTC
Resolved
Nov 06, 2024, 07:59 PM UTC
Duration
12m
Affected: Web Application
Timeline · 3 updates
  1. investigating Nov 06, 2024, 07:47 PM UTC

    We've noticed that Opsgenie Web UI is responding slowly or unavailable in US region. Our engineering team is actively investigating this incident and working to bring Opsgenie back up to speed as quickly as possible. We'll keep you posted with further updates on this page.

  2. monitoring Nov 06, 2024, 07:49 PM UTC

    Our engineering team has implemented fixes. We will continue to monitor all systems. Thank you for your patience.

  3. resolved Nov 06, 2024, 07:59 PM UTC

    Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

Read the full incident report →

Major September 24, 2024

Reported issues with OEC functionality

Detected by Pingoru
Sep 24, 2024, 07:55 PM UTC
Resolved
Sep 24, 2024, 08:54 PM UTC
Duration
59m
Affected: Outgoing Integration FlowOutgoing Integration Flow
Timeline · 5 updates
  1. investigating Sep 24, 2024, 07:55 PM UTC

    We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

  2. investigating Sep 24, 2024, 07:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 24, 2024, 08:22 PM UTC

    We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

  4. monitoring Sep 24, 2024, 08:49 PM UTC

    We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

  5. resolved Sep 24, 2024, 08:54 PM UTC

    We've verified that OEC endpoints are back online.

Read the full incident report →

Critical September 12, 2024

Users are experiencing reCaptcha errors while signing up

Detected by Pingoru
Sep 12, 2024, 02:08 AM UTC
Resolved
Sep 12, 2024, 03:28 AM UTC
Duration
1h 20m
Affected: Signup, Login & Authorization
Timeline · 3 updates
  1. investigating Sep 12, 2024, 02:08 AM UTC

    Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.

  2. monitoring Sep 12, 2024, 02:40 AM UTC

    We have identified the root cause and the issue appears to be resolved.

  3. resolved Sep 12, 2024, 03:28 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor August 28, 2024

Unable to edit Opsgenie rotations in US, EU and Sydney regions in Web Application

Detected by Pingoru
Aug 28, 2024, 03:01 PM UTC
Resolved
Aug 28, 2024, 03:17 PM UTC
Duration
16m
Affected: Web ApplicationWeb Application
Timeline · 3 updates
  1. identified Aug 28, 2024, 03:01 PM UTC

    Our team has identified the issue with Opsgenie Web Application / Edit Rotation feature in US, EU and Sydney regions and is working to fix it. Check back soon for another update! Our team is working hard to get the feature up and running again.

  2. identified Aug 28, 2024, 03:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 28, 2024, 03:17 PM UTC

    Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.

Read the full incident report →

Major July 3, 2024

Some products are hard down

Detected by Pingoru
Jul 03, 2024, 08:51 PM UTC
Resolved
Jul 04, 2024, 12:36 AM UTC
Duration
3h 45m
Affected: Incident FlowIncident FlowAlert FlowAlert FlowEmail Notification DeliveryEmail Notification DeliveryPublic WebsiteSMS Notification DeliverySMS Notification DeliveryVoice Notification DeliveryVoice Notification DeliveryMobile Notification DeliveryMobile Notification Delivery
Timeline · 3 updates
  1. investigating Jul 03, 2024, 08:51 PM UTC

    We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

  2. monitoring Jul 03, 2024, 09:45 PM UTC

    We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

  3. resolved Jul 04, 2024, 12:36 AM UTC

    Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for Opsgenie. The issue has been resolved and the service is operating normally.

Read the full incident report →

Notice June 21, 2024

Intermittent error accessing content

Detected by Pingoru
Jun 21, 2024, 12:17 AM UTC
Resolved
Jun 21, 2024, 02:47 AM UTC
Duration
2h 29m
Timeline · 3 updates
  1. investigating Jun 21, 2024, 12:17 AM UTC

    We are investigating an intermittent issue with accessing Atlassian Cloud services that is impacting some Atlassian Cloud customers. We will provide more details once we identify the root cause.

  2. monitoring Jun 21, 2024, 01:31 AM UTC

    We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.

  3. resolved Jun 21, 2024, 02:47 AM UTC

    Between 2024-06-20 22:04 UTC to 2024-06-20 22:28 UTC, we experienced intermittent issue for users to access the services for some Atlassian Cloud customers. The issue has been resolved and the service is operating normally.

Read the full incident report →