OpsGenie incident

Partial outage in ICC sessions due to network problem

Minor Resolved View vendor source →

OpsGenie experienced a minor incident on April 6, 2023 affecting Incident Flow and Incident Flow, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 02:45 PM UTC
Resolved
Apr 06, 2023, 03:07 PM UTC
Duration
22m
Detected by Pingoru
Apr 06, 2023, 02:45 PM UTC

Affected components

Incident FlowIncident Flow

Update timeline

  1. identified Apr 06, 2023, 02:45 PM UTC

    The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption

  2. resolved Apr 06, 2023, 03:07 PM UTC

    Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.